Privacy Policy

Underglass Custom Framing

Effective Date: January 1, 2026

Welcome to Underglass Custom Framing. We are committed to protecting your personal information and ensuring your privacy while using our online ordering platform and services.

1. Information We Collect

When you place an order online for custom prints, we collect the following personal information:

• Full name
• Email address
• Phone number
• Billing information
• Pickup details for your custom framing order

2. How We use Your Information

We use the information you provide to:

• Process and complete your online print and framing orders
• Communicate with you about your order status
• Send order confirmation and pickup notifications
• Respond to customer service inquiries

3. Information Storage and Security

• We do not create persistent user accounts on our website
• Your personal information is securely stored and encrypted during the transaction process
• We retain your order information only for the duration necessary to complete your transaction and for our business records

4. Payment Processing

• Online payments are processed through a secure, third-party payment platform
• We do not store your complete payment information after the transaction is complete

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Payment processors to complete transactions
• Shipping or delivery services to facilitate order pickup
• Legal authorities, if required by law

6. Order Methods

While online ordering is available for prints, please note:

• All custom framing services are ordered and paid for by phone or in person at our shop
• Online ordering is limited to print purchases only

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of your personal information
• Request deletion of your personal information

8. Contact Information

For any privacy-related questions or requests, please contact us:

Underglass Custom Framing 2239 Market Street San Francisco, CA 94114

Phone: (415) 252-9844
Email: info@underglassframing.com

9. Changes to This Privacy Policy

We may update this privacy policy periodically. The latest version will always be available on our website.

10. Consent

By using our online ordering platform, you consent to the terms of this privacy policy.